Waterfront Café survey About the guest Tell us about your visit* I'm a local resident (Portsmouth / Hampshire) I'm here on a day trip (UK) I'm on holiday in the area (UK) I'm visiting from outside the UK Are you visiting Spinnaker Tower today?* No, and I never have No, but I have before Yes Not sure / Haven't decided Are you visiting with children today?* Yes No In general, what are the 2 or 3 most important factors which you consider when choosing where to eat out? Quality of food and drink Supporting local suppliers Location Atmosphere Price Variety of menu choice Comfort of furnishings Overall experience Customer service Other If other, what are the most important factors you would consider? Use this space to record any other relevant information to note about the guest if applicable. The Waterfront Café What were the main reasons you chose to visit Spinnaker Tower's Waterfront Cafe today?* Convenience - visiting the attraction Convenience - was in the area Recommendation by friends / family Couldn't find anywhere else Liked the look of the menu The view of the harbour Meeting friends / family (wasn't my choice) Spontaneous decision Other What did you order from the cafe today? Just drinks A quick snack Tea/Coffee and a slice of cake (or similar) Breakfast / Brunch Lunch or a substantial meal If other, why did you decide to visit Waterfront Cafe? Is this your first visit to the Waterfront Cafe? If not, how often do you visit? This was my first visit 1-12 times a year (roughly once a month) 13-20 times a year (roughly every few weeks) 20+ times a year (several times a month) Most days / Every day Do you feel the Waterfront Cafe menu has a good choice of options? Do you feel anything is missing from the menu that you might have considered choosing or might consider choosing on a future visit? (Show the guest a copy of the menu if needed) Thinking of your preferred menu option, how much would you expect to pay for a lunch or meal at the Waterfront Café, just for yourself? £5-8 £8-£12 £12-£15 £15-£25 £25+ 7. Is there an area of the café that you think needs improvement? (tick all that apply) Indoor tables and chairs Outdoor furniture Decor Menus / food options Colour Scheme Crockery Cleanliness Toilet facilities Customer Service Other If other, what area of the cafe do you think needs improvement? Do you feel the decor and furnishings of the Waterfront Cafe suit its location and views? Yes No Please use the space below to leave any further comments you may have about how we could improve the Waterfront Café?
