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Terms and Conditions

Please see below our Terms and Conditions.

General Terms and Conditions

All persons visiting Spinnaker Tower do so subject to the following terms and conditions;

  • Before booking, please also read our know before you go page for information on how we are operating regarding Covid-19.
  • Ticket holders must arrive at Spinnaker Tower advance ticketing desk no more than 10 minutes after the time printed on the ticket, unless otherwise stated in the specific terms and conditions for your experience
  • Payments for tickets are non-refundable and tickets may only be changed or replaced at the absolute discretion of Heritage Projects (Portsmouth) Limited (“HPPL”).
  • Children under the age of 16 must be accompanied by an adult, aged 18 years or over at all times whilst in the Tower.
  • Spinnaker Tower All Day Admission ticket allows you to return to the Tower as many times as you like on the day of your visit. Spinnaker Tower Single Admission Ticket allows a single entry.
  • HPPL reserves the right, in its absolute discretion, to refuse entry to any person into the Tower.
  • All persons visiting the Tower must pay for admission prior to going up the Tower. Tickets must be retained at all times and submitted for inspection if required by any employee or agent of HPPL.
  • To prevent offensive weapons or dangerous articles from being taken up the Tower, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.
  • Smoking is strictly prohibited within all areas of the Tower and the Tower Kitchen and Bar.
  • Pets or animals of any nature are expressly prohibited in the Tower itself, except for Working Dogs, which must have clear signage.
  • No ticket may be resold.
  • HPPL will use its reasonable endeavours to ensure that the Tower is open for use by visitors during normal opening hours. However, HPPL reserves the right, in its absolute discretion, whether for safety reasons, mechanical breakdown or otherwise, and with or without prior notice, to close the Tower or any part of it. In the event of such closure, HPPL will refund to any visitor whose booking is cancelled, the cost of his or her prepaid ticket, but otherwise shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of the Tower, or cancellation of any booking.
  • Other than liability for death or personal injury resulting from HPPL’s negligence, HPPL, its employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any visit undertaken and/or during evacuation from the Tower.
  • Spinnaker Tower is operated by Heritage Projects (Portsmouth) Ltd.
  • From time to time HPPL or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the Tower, which may feature visitors. By accepting these terms and conditions, you agree that HPPL or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with HPPL or such authorised party (as the case may be).
  • From time to time HPPL may sell tickets as a third party agent. Any events/rides/trips/meals or anything else for which such tickets are sold by HPPL (“Third Party Events”) shall be operated in accordance with the terms and conditions of the relevant operator and HPPL shall not be liable to any customer, for any loss or damage which arises out of or in connection with or as a consequence of the operation of any Third Party Event including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the visitor and any personal injury to the passenger (but only so far as such injury is not caused by HPPL’s negligence).
  • Some (but not all) types of tickets are available for purchase online through HPPL’s website (www.spinnakertower.co.uk). For the avoidance of doubt, such tickets and products are available in limited quantities and each purchase will be subject to availability.
  • These terms and conditions are governed by and shall be construed in accordance with English law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.
  • Due to fire safety procedures, guests with mobility impairments must contact the Spinnaker Tower in advance to ensure no disruption to their visit – 02392 857520

High Tea

Spinnaker Tower general terms and conditions apply as well as the following experience specific conditions:

  • The package includes a visit to Spinnaker Tower and High Tea. The menu includes a variety of sandwiches, mini patisseries, scones with cream and jam and unlimited tea and coffee in The Clouds on View Deck 2. For Brunch High Tea the menu includes a selection of breakfast savouries, mini Danish pastries and muffin, fruit pot and mini smoothie and cheese scone with butter plus unlimited tea and coffee in The Clouds on View Deck 2.
  • Please inform the team of any food allergies at least seven days before your visit.
  • Please ensure that you are on View Deck 2 at your stated reservation time; please allow at least 15 minutes to make your way to The Clouds from arrival at the Spinnaker Tower.  Your table will be available to you for an hour and a half.
  • You may enjoy your visit to the Spinnaker Tower, before or after your high tea, subject to opening hours.
  • Your high tea will take place in The Clouds on View Deck 2.
  • The Spinnaker Tower cannot guarantee availability for a reserved window seat.
  • The Spinnaker Tower reserves the right to amend, alter or cancel this service at any time without notice.
  • To amend or cancel your booking, please contact our pre-booked/groups team on 02392 857520 option 2.
  • Bookings cancelled within 7 days of the visit date will not receive a refund.
  • Bookings cancelled on the day of the visit will be subject to a £10 cancellation charge.
  • All bookings are subject to availability and a minimum of 48 hours’ notice.
  • Changes made to bookings within 48 hours will be subject to an administration charge
  • If you fail to arrive for your booking, the full cost of the package will be charged.
  • In high winds the building is designed to flex approximately 150mm, you may feel this on the view deck.
  • No food and beverage is permitted to be brought onto the premises.
  • Your table may be released if you do not arrive within 15 minutes of your reservation time.
  • Brunch High Tea specific: Your visit to the Spinnaker Tower will take place after your Brunch High Tea. Brunch High Teas are only available to book on Fridays, Saturdays, Sundays and select dates throughout the year.
  • Covid-19: In addition to the booking terms and conditions and our know before you go information, please note the following: all our tables are socially distanced from each other. However, social distancing is not possible between people sat at the same table. Please bear this in mind when booking your High Tea and help us stay Covid safe

Gift Tickets

Gift Ticket Terms and Conditions

1. Gift vouchers must be purchased online at https://bookings.spinnakertower.co.uk/book/gift-tickets/186 and may not be resold

2. Email delivery
2.1. A pdf gift (e)voucher will be sent as an attachment to your confirmation email for you to send on or print out to give to your recipient. You should receive this immediately and not longer than 1 hour after making a purchase.
2.2 If you have not received an email and it has been more than an hour since placing an order, firstly please check all email folders including the spam folder. If you still do not have the email please contact us.
2.3. We do not take responsibility for email addresses which have been incorrectly submitted, either during the booking process or afterwards. Please check you have entered the correct details on the booking form before submitting the form and forward emails with care. If you believe you have made an error please contact us immediately.
2.4. If you have reason to believe a gift voucher has not reached the desired recipient, please get in touch and let us know. If the voucher has not been used, we will cancel and void the voucher code and issue a new gift voucher.

3. Gift vouchers cannot be returned or refunded or exchanged (except in accordance with your legal rights).

4. Redeeming Gift Vouchers
4.1 All guests making a booking through any payment method, including gift voucher redemption, are also bound by the terms and conditions of booking found at the top of this page.
4.2. This voucher is valid 12 months from the date of issue and cannot be extended beyond the expiry date.
4.3. All gift experience packages, excluding standard Admission Gift Tickets, must pre-book in advance, subject to availability. To redeem your gift voucher please telephone our reservations line on 02392 857520 Monday to Sunday 9:30am-5.00pm, alternatively email our reservations team info@spinnakertower.co.uk. Gift vouchers cannot be redeemed on arrival at the attraction, except standard Admission Gift Tickets. Single vouchers, such as High Tea for two gift vouchers, may be redeemed online on the booking form at https://bookings.spinnakertower.co.uk/booking/redeemvoucher
4.4. You will be asked to quote your unique reference number found on the front of your gift voucher. This is a one-time use code only.
4.5. You do not need to bring a printed gift voucher with you on your visit but you may be asked to confirm the gift voucher code so please ensure you have it available.
4.6. The voucher is valid for the experience stated on the voucher only, it cannot be used for special events or towards purchases in the shop or café.
4.7. This voucher cannot be used in conjunction with any other offer or promotion.
4.8. Gift vouchers cannot be exchanged for cash and are non-transferable.
4.9. This voucher cannot be replaced if lost.
4.10. Cancellation of booking within 48 days of arrival will render the voucher null and void.
4.11. If you fail to arrive for your booking the gift ticket will be redeemed and become null and void
4.12. Please contact our Bookings Team on 02392 857520, if you are experiencing problems arriving for your booking

Event Venue Hire

Standard Event Terms and Conditions

  • The full venue hire fee is required in order to secure your booking date. All deposits are non-refundable.
  • When you submit a request for a Booking, this does not mean We have accepted your order for a Booking. These Terms will become binding on you and Us when We issue you with a written acceptance of a request for a Booking and We confirm that We can accommodate your request. At that point, a contract will come into existence between you and Us.
  • All Bookings have been made subject to your requests but please check your Booking details as timings may have been adjusted to accommodate Booking demands. It is your responsibility to check the accuracy of the details on your Booking as mistakes cannot always be rectified.
  • All dates and timings of the Bookings remain provisional until full payment has been received. Once full payment has been received the date and time of your Booking will be confirmed to you. No refunds can be made after the date of a Booking is confirmed.
  • These terms and conditions are governed by and shall be construed in accordance with English law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.
  • When hiring the venue for a ticketed event, the nature of the event must be clearly understood by the Sales & Events Coordinator/ Hospitality and Events Manager at the time of booking. If the nature of the event is not expressed we reserve the right to withdraw the event.
  • Should the event need to be cancelled due to local or national lockdown measures or other restrictions relating to COVID-19, a full refund will be given or the event will be postponed.
  • Guest numbers and catering requirements must be confirmed 28 days prior to the event. We will only cater for the confirmed number of guests in your party.
  • Clients are required to provide a full guest list a minimum of 48 hours prior the event taking place, to assist with our security checks. We will require a day-time and evening guest list.
  • No external food or beverages are permitted on to the premises for consumption.
  • Only nominated suppliers may cater for events at Spinnaker Tower.
  • Payment for all additional pre-booked catering, beverages and venue hire must be received and cleared a minimum of 14 days prior to the event.
  • All catering is non-refundable, from the time of purchase.
  • Any pre-ordered alcohol is non-refundable from the time of purchase.
  • We regret that we don’t have an off-license, therefore any alcohol pre-purchased or purchased on the evening will not be allowed to be taken off site.
  • If wine, sparkling wine or champagne is not purchased through the Spinnaker Tower a corkage fee will be charged at £15 per bottle of wine (750ml), £20 per bottle of Prosecco (750ml) and £30 per bottle of Champagne (750ml). All corkage fees to be agreed and paid for 1 month prior to the event date. No other alcohol is permitted unless authorised by the Hospitality Manager/ General Manager.
  • Customers are prohibited from consuming their own alcohol on the premises.
  • Payment for all pre-booked beverages must be received at least 31 days prior to the event, this includes any and all wine packages and specific beverage requests.
  • A bar tab facility is available with a pre-authorised debit or credit card given at the beginning of the evening.
  • A cash bar is available throughout the evening.
  • Strictly over 18’s, ID may be requested. We support challenge 25, If guests are lucky enough to look under 25 guests will be asked to prove they are aged 18 or over when purchasing alcohol. If guests are under 18 they are committing an offence if they attempt to buy alcohol.
  • Children under the age of 16 must be accompanied by an adult aged 18 years or over and shall remain under the control and supervision of an adult at all times.
  • For the safety and security of all our guests we will check visitors and their belongings before entry. Guests are requested not to bring large bags on to the Spinnaker Tower site.
  • A cloakroom facility can be provided on arrival to the venue, however this is unmanned and therefor guests are reminded that the venue cannot accept liability for loss or damage to the property of any client or that of their guests throughout the duration of the event.
  • Spinnaker Tower reserves the right to refuse admission to or remove from the venue any person who acts in a disorderly manner or any person otherwise breaches the provision of these conditions.
  • For events that involve seated dining; Our tables seat a maximum of 10 guests, parties of less than 10 people will be sharing with other guests attending the event.
  • We reserve the right to perform bag searches at any point during the event should our staff have reasonable suspicion that a guest is carrying alcohol or any illegal materials.
  • Car parking is available within Gunwharf Quays, standard parking charges will apply.
  • Access for contractors will be permitted from 18:30hrs unless otherwise agreed by the venue.
  • The venue requires the contact details for any and all contractors (including but not exclusive to; photographers, entertainment, event consultants and transportation etc.)
  • Spinnaker Tower accepts no liability for any equipment you bring into the venue, and we ask that you comply with rules set out in the Health & Safety at Work Act. Any contractors working on behalf of the client must ensure they operate within the statutory requirements of the venue. All electrical equipment brought on to site must be PAT tested, Spinnaker Tower also requires a copy of public liability insurance certificates.
  • To amend your booking please contact the Hospitality team on 02392 857520 or email the team hospitality@spinnakertower.co.uk.
  • If booking on behalf of a party, please ensure the other guests have read our terms and conditions.
  • There is an option of purchasing a Bar Extension to extend your event until 1am, a fee of £200 is required to secure this.
  • It is prohibited to bring any fireworks, candles or smoke bomb / machines or anything of a similar nature in to the venue. We regret that we do not allow confetti or party poppers on site. Please seek approval from the Hospitality & Events Manager before the event if this applies to anything you wish to bring on to site.
  • Any property stored at the venue on behalf of the client must be collected the next working day. Property left longer than this period will be disposed of.
  • Clients will be held responsible for any property damage and will be charged accordingly. A damage deposit may be required for certain events.
  • The venue cannot accept liability for loss or damage to the property of any client or that of their guests throughout the duration of the event.
  • Spinnaker Tower reserves the right to refuse admission to any party and to alter or withdraw any package, facility, exhibit, event service or price as deemed appropriate.
  • Smoking is only permitted on the ground floor terrace.
  • In high winds the building is designed to flex approximately 150mm, you may feel this on the view decks.
  • You will be added to Continuum’s mailing list following your visit so we can contact you with information on our special offers and events.  If you do not wish to receive any further communication from us following your visit please notify us by calling 02392 857520 or emailing info@spinnakertower.co.uk.
  • It is strongly recommended that you take out event insurance. Please contact your preferred broker.

Christmas Parties

All Christmas parties are subject to our standard event terms and conditions as well as the following event specific:

  • All bookings are provisional and only confirmed with non-refundable deposit of £20.00, per person in the case of exclusive events a minimum £1800 deposit is required.
  • Provisional bookings can be held for a maximum of 14 days after which the £20.00 per head deposit will be required.
  • Should the party numbers decrease, the deposit for those people will be retained.
  • Tables seat a maximum of 10 guests, numbers of less than 10 will be sharing with other guests attending the event.
  • The final balance will be required at least 28 days prior to the event date.
  • Menu choices and dietary requirements are required 28 days prior to the party date.
  • A minimum number of 90 guests is required for an exclusive Christmas party.

Weddings

All Weddings are subject to our standard Event Venue Hire terms and conditions as well as the following wedding specific conditions:

  • A £500 deposit is required to secure your Wedding date. All deposits are non-refundable.
  • Guest numbers and catering requirements must be confirmed 31 days prior to the event.
  • Capacities: Ceremony: 70 Dining: 100    Reception: 200 (These are the capacities for a standard event).
  • No external food or beverages are permitted on to the premises for consumption with the exception of the Wedding Cake.
  • Bridal car access can be arranged upon request via an email, we require a minimum of 31 days’ notice and is limited to three vehicles, and this will include any external suppliers and entertainment.

Discounts

Residents Discount

  • Anyone living in the following postcode areas are eligible to receive a 25% discount off Standard All Day admission to Spinnaker Tower: PO1 – PO6, PO7 5AT, 5AU, 5AX, 5AY, 5AZ, 5BA, 5BS, 5BT, 5BU, PO12 & PO13.
  • This discount cannot be claimed in conjunction with any other offer or promotional ticket, and is not valid against the online advanced ticket rate.
  • The operators reserve the right to restrict or refuse discounted admission on special event days.
  • Children under 16 years must be accompanied by an adult.
  • To receive your resident’s discount, you must provide the following two proofs of residency at the point of purchase. Identification in the form of:
    -photo ID with address or
    -a utility bill/authorised letter with a name and address on it or
    -a valid Portsmouth Leisure Card and
    -a cross-referenced bank/membership/store card with your name and signature. You may be asked for a signature.
  • Discounts will be available to the claimant and his/her family living within the same house up to six people.
  • The discount does not apply to visiting family.
  • Claimant must be present on the visit
  • If you have booked a visit online using the Portsmouth Discount rate but are unable to comply with any of these terms and conditions on the day, including not having relevant ID, you will be asked to pay the outstanding balance at our full walk-up rate and will not permitted entry without full payment.

Wightlink Isle of White ferries

  • Anyone traveling on Wightlink ferry is entitled to a 30% discount when producing the confirmation of valid booking paperwork.
  • This discount cannot be claimed in conjunction with any other offer or promotional ticket, and is not valid against the online advanced ticket rate.
  • The operators reserve the right to restrict or refuse discounted admission on special event days.
  • Children under 16 years must be accompanied by an adult.
  • To receive Wightlink discount, you must provide the proof of booking confirmation within one month period of your travel date.
  • You must present your valid tickets at the point of purchase.
  • Identification will be need for the named person on the booking confirmation
    • photo ID
    • a utility bill/authorised letter with a name and address on it or
    • You may be asked for a signature.
  • The discount does not apply to anyone that is not on the booking confirmation, so normal walk up rate will apply on entry to the Spinnaker Tower.
  • Claimant must be present on the visit
  • If you have booked a visit Discount rate but are unable to comply with any of these terms and conditions on the day, including not having relevant ID, you will be asked to pay the outstanding balance at our full walk-up rate and will not be permitted entry without full payment.

Special and Seasonal Events

Character Meet and Greet

  • Please see our general terms and conditions for all booking information.
  • All guests who have purchased a Character Meet and Greet ticket will be issued with a wristband on arrival to indicate the event.
  • Any Children under the age of 4 are subject to payment for the Character Meet and Greet event but not for entry to the Tower.
  • The Character Meet and Greet is only available for a limited time and are allocated time slots, therefore pre-booking is essential.
  • Character Meet and Greets are run by Rainbow Productions, and as such the character appearances are managed by their Road Managers, who reserve the right to cut short or cancel an appearance without prior notice.
  • Character Meet and Greets take place in a cordoned off area.

Comedy Night

All Comedy Night tickets are subject to our standard event terms and conditions as well as the following event specific:

  • This ticket includes entry to the Spinnaker Tower and a seat within the Spinnaker Kitchen and Bar for an evening of comedy. Three acts will be performed over the evening.
  • A limited snack menu and cash bar will be available during the event. Last orders for snacks is at 7:50pm as the kitchen will close at 8pm.
  • Entrance and exit to this event will be through the Spinnaker Kitchen & Bar.
  • Last admissions is 7:45pm.
  • All bookings are subject to availability. Spinnaker Tower reserves the right to amend, alter or cancel this service at any time without notice.
  • If you fail to arrive for your booking, the full cost of the package will be charged.
  • In the unlikely event of a date not fulfilling its maximum capacity it may be necessary to reschedule or cancel the evening.

Tribute Night

All Tribute nights are subject to our standard event terms and conditions as well as the following event specific:

  • Tickets are priced at £60.00 per person.
  • Access to the venue will be available from 7:30pm and last admission is 8pm.
  • A 3 course meal will be served on View Deck 1 from 8pm, menu choices and dietary requirements will be required 28 days prior to the event.
  • Full payment must be made at the time of booking and these tickets are non-refundable.
  • The first act begins at 9:15pm and the second act begins at 10:20pm with an interval at 10pm.
  • The bar will be open on View Deck 2 for the duration of the meal and the interval. It will be closed during the Acts.
  • The event ends at 11pm- All timings are approximate.
  • Strictly no ripped jeans, trainers, baseball caps etc.
  • Please contact our Duty Manager on 07500 013539, if you are experiencing problems arriving for your booking.

 

New Years' Eve

All New Years’ Eve bookings are subject to our standard event terms and conditions as well as the following event specific:

  • The ticket includes entry to the Spinnaker Tower from 8pm until 1am.
  • Dress code: Dress to Impress.
  • Spinnaker Tower reserves the right to alter or withdraw any package, facility event service or price without notice and refuse admission to any party.
  • In the event of Spinnaker Tower being closed due to circumstances beyond our control Heritage Projects ‘Portsmouth’ Ltd will only be liable for the cost of the original ticket and no additional costs.
  • Only persons with a valid booking and tickets will be admitted to Spinnaker Tower.
  • Please check your details upon receipt of your confirmation. Mistakes may not always be able to be rectified if not addressed immediately.
  • Resale or attempted resale of any booking is grounds for cancellation.
  • Tickets cannot be used for competitions, promotions, advertising or hospitality or otherwise for commercial gain without the prior written consent of Spinnaker Tower.
  • Full payment must be made at the time of booking and these tickets are non-refundable.
  • In the unlikely event of a date being cancelled by the Spinnaker Tower your party will receive a full refund.
  • Spinnaker Tower (Heritage Projects Portsmouth Ltd) cannot take responsibility for any personal property brought into the attractions or its surroundings by our guests. Please do not leave items unattended at any time.

Breakfast with Santa

  • The Breakfast with Santa experience lasts for a minimum of 45 minutes, excluding visit to the attraction. The event takes place in the Spinnaker Kitchen and Bar.
  • Your visit to the attraction can be made at any time – subject to availability – during standard opening times, on the same day as your breakfast event. Entrance to the attraction is via the main Tower entrance. Guests will not be permitted to stay in the Spinnaker Kitchen and Bar. Please see our Opening times .
  • Hot drinks will be served in takeaway cups.
  • Children must be accompanied by a parent or guardian throughout the experience
  • We will be following any government guidance in place at the time of the event.
  • Guests must not attend if they are experiencing COVID-19 symptoms, if they have tested positive for COVID-19 even if they aren’t experiencing symptoms or if they have been advised to self-isolate due to COVID-19.
  • Should the event need to be cancelled due to local or national lock down measures or other restrictions relating to COVID-19, full refunds will be given.
  • The Toymaker’s Workshop is an additional package that can be purchased alongside your Breakfast with Santa.
  • The Toymaker’s Workshop will take place at your allocated table, we regret that we cannot guarantee the help of the elves to complete the task.
  • Bookings cancelled within 7 days of the visit date, for any reason other than those stated above, will not receive a refund.
  • If you fail to arrive for your booking, without giving prior notice, the full cost of the package will be charged.
  • Changes made to bookings within 48 hours will be subject to an administration charge
  • No food and beverage is permitted to be brought onto the premises, unless given express permission by our Food & Beverage Manager.
  • Spinnaker Tower reserves the right to amend, alter or cancel this service at any time without notice.
  • All dietary requirements must be specified at lease 7 days prior to your visit.

Group Bookings

Special packages are available to all groups booking to visit the Spinnaker Tower. Any person booking and/or visiting is subject to the following conditions.

Booking

To qualify for group discounts benefits groups must comprise of at least 15 paying visitors. Groups who reduce their numbers to fewer than 15 will be charged the standard rates and will be ineligible for any discounts or group benefits. Smaller groups of under 15 are advised to book online to save %.

All bookings are identified with a unique reference number which must be quoted in all subsequent correspondence.

All bookings remain provisional until payment is received.

Once full payment has been received, your booking will be confirmed.

All provisional bookings will need to be paid 14 days in advance of your visit. Provisional bookings will be released 7 days prior to the arrival time if payment has not been made.

To amend your booking/s please call group bookings team on 02392 857520 opt 3 or email bookings@spinnakertower.co.uk. Any amendments made within 14 days of your booking must be settled immediately.

You must advise of any additional numbers attending to those originally booked. Such changes should be arranged in advance as no guarantee of availability can be given. Please contact the groups booking team to arrange this.

The Spinnaker Tower reserves the right to charge for any amendments and cancellations made within the 48 hour period prior to arrival.

The Spinnaker Tower reserves the right to alter or withdraw any package facility, exhibit, event, services or price without notice.

The Spinnaker Tower and its operator Heritage Projects (Portsmouth) Ltd, part of Continuum Attractions are only liable for refunding the cost of the tickets at face value if the attraction is closed at your designated visit time.

As a viewing tower with lift and stair access, clients with specific mobility requirements must make the group booking team aware immediately due to health and safety restrictions.

Joint Tickets

All joint tickets/ bookings with a third party provider will need to be paid 14 days in advance of your visit, and provisional bookings will be released at this time if payment has not been made.

Joint tickets are single joint attraction tickets for the D-Day Museum and Harbour Tour.

Any joint tickets cancelled/amended within 14 days of the visit date will not receive a refund.

D-Day Museum

The Joint Spinnaker Tower & D-Day Museum group ticket is available via the tower only. Minimum group size is 15 and payment must be made at least 14 days in advance.

If numbers fall below 15 the combined standard walk up rates will apply for your visit.

It is possible to arrange your visit to the Spinnaker Tower on a different date to your D-Day package. A maximum of 7 days is allowed between visits.

Harbour Tour

Solent and Wight Cruises will hold a maximum of 30 spaces for unconfirmed groups per tour.

Provisional group bookings must be confirmed and paid 14 days before the visit date.

If the weather is inclement then it may be necessary to cancel a tour with less than 24 hours’ notice, we will attempt to contact you at the earliest opportunity.

It is possible to arrange your visit to the Spinnaker Tower on a different date to your sail package. A maximum of 7 days is allowed between visits.

Food and Drink are available on the boat these will be payable as required on the day.

Children under the age of 3 are free on this package, but places must be secured for them.

Only manual wheelchairs will be admitted onto the boat, no battery operated wheelchairs or scooters are allowed.

Refunds will not be given for cancellations received once final payment has been made- 14 days before departure.

General Information

The Spinnaker Tower is delighted to welcome walk up groups- subject to availability. It is at the discretion of the Spinnaker Tower team as to whether these receive any of the normal group discounts and benefits.

Cancellations must be made at least 14 days in advance of your arrival time.  The Spinnaker Tower retains absolute discretion as to whether late cancellations will be charged. Standard fees for late cancellation are 100% the booking. To cancel your booking please call 02392 857520 opt 3.

No Shows- The Spinnaker Tower retains absolute discretion as to whether groups who do not arrive for their visit will be charged. Standard fees for no shows is 100% of the booking.

Refunds- The Spinnaker Tower retains absolute discretion as to whether refunds will be given.

Group Visits- The Spinnaker Tower can welcome up to 60 guests at one time. Our lift capacity is currently 15 guests at a time and therefore we will split the group as needed to convey them to the Viewing Deck.

Group Organisers/ Coach Drivers- As part of our group benefits, a group leader and coach driver receive free entry for any pre-booked group of 15 or more; please inform our team when booking.

Designated coach parking and a drop off points are available around the city. Vouchers for coach parking and the pick- up and drop off charges levelled by Portsmouth City Council are available from the Spinnaker Tower. For details and to book please call 02392 857520 opt 3.

Coach parking is available at the Gunwharf Quays site (owned and operated by Land securities). This is bookable via the group bookings team but is limited to one coach bay per day. Coach parking fees issued by land securities must be paid via the pay and display machine or the Gunwharf Management office on arrival (vouchers will not be accepted here).

Spinnaker Tower meet and greet service must be pre-booked at least 7 days in advance of your visit, requests made for this service after this period may not be available.

Toilets are located in the Spinnaker Kitchen & Bar, View Deck 1 and View Deck 2.

If you have any questions or queries concerning your visit please contact our groups team on 02392 857520 opt 3 or visit our website www.spinnakretower.co.uk.

Accessibility

Due to the nature of the building guests who have accessibility concerns should contact the groups team before you visit to discuss your requirements.

View Decks 1 and 2 can be accessed by the internal lift. Unfortunately the Sky Garden (our highest view deck) is only accessible by stairs. In the unlikely event of the Tower being evacuated and the internal lift being unavailable, visitors would have to descend using our emergency staircase of 560 stairs.

Please click here to visit our full accessibility policy https://www.spinnakertower.co.uk/plan-your-visit/accessibility/

Catering

All bookings involving an element of catering must be pre-booked at least 14 days in advance of your visit. No amendments or cancellations can be made after this period without loss of 100% of the booking.

All dietary requirements/ allergies must be given to our team at least 10 days before you visit.

Groups enjoying any of the Spinnaker Tower catering packages (excluding High Tea) will receive a voucher on arrival (or in advance if pre-arranged) for each member of their party to redeem for their refreshments. Guests must present this vouche4r at the Spinnaker Kitchen & Bar to receive their refreshments.

All catering packages are only available within the Spinnaker Kitchen & Bar only with the exception of High Tea which is available in the Café in the Clouds and the Spinnaker Kitchen. We can accommodate up to 40 guests in the Café in the Clouds with a buffet style High Tea for any groups larger than 40 we will accommodate this in the Spinnaker Kitchen.

Our seating is offered on a first come first served basis.

We regret we are unable to allow guests to take any alcohol purchased at the Spinnaker Tower off site.

No external food and beverages are permitted on the premises for consumption.

All pre-booked groups that have not booked any element of catering as part of their visit will receive a 15% off voucher for each of their guests to use at their leisure in the Spinnaker Kitchen and Bar during their day in Portsmouth. This voucher is valid for the day of their visit only.

Payment

Full pre-payment must be made at least 14 days in advance of your visit. Please contact us if you are having any problems making payment for your group visit.

All payments must be made in pound sterling (£), ideally via electronic bank transfer.

Cheques must be made payable to Heritage Projects (Portsmouth) Ltd and sent to Spinnaker Tower, Gunwharf Quays, Portsmouth, Hampshire, PO1 3TT. Please ensure your reservation number is written clearly on the back of your cheque.

Credit card payments should be made by calling the group bookings team on 02392 857520 opt 3.

If payment is made by bank transfer all bank charges are the responsibility of the customer. Please ensure your reservation number is noted as a BACS payment reference.

A remittance advice should be sent to the group bookings team to confirm a BACS transfer. Your booking will not be confirmed until we have received the payment into our bank.

Once payments has been received a receipt will be sent out and your booking confirmed.

Groups who have made arrangements to be invoiced do not need to pay in advance. These groups must pay any invoice within the 7 day period after their visit. Failure to do so may result in pre-payment being required on future visits.

Groups with credit facilities in place must confirm their final numbers 14 days before they visit.

On the day of the visit

We ask all groups to arrive at least 10 minutes before their scheduled visit time.

Upon arrival, the group leader is asked to check in at the Admissions desk with their booking confirmation or reference number.

The Spinnaker Tower reserves the right to refuse entry to any group arriving after their scheduled time. The Spinnaker Tower retains absolute discretion as to whether late arriving groups/people will be charged for their tour. Standard fees for late arrival will be 100% of the booking.

All guests and their belongings may be searched on entry to the Spinnaker Tower.

To notify the attraction of your groups late arrival please call 07500013539.

The attraction is located at the Spinnaker Tower, Gunwharf Quays, Portsmouth, Hampshire, PO1 3TT.

Groups arriving with fewer people than originally booked will be charged for all pre-ordered tickets, and services, no refunds will be given at this stage.

During high winds Spinnaker Tower is designed to move, you feel this during your visit.

Refusal of Entry

Spinnaker Tower reserves the right to refuse entry or remove any person who:

  • Arrives late
  • Is suspected to under the influence of drugs or alcohol
  • Behaves in a manner which is disruptive to the enjoyment of other guests
  • Uses verbal or physical insults towards any staff or guest
  • Causes damage or physical disruption to any part of the attraction

We encourage all educational groups to bring as a minimum requirement one leader for every ten children/students by giving the free spaces in a ratio of 1:10. For younger groups aged 11 and under we offer one free adult for every 6 paying children. We ask all educational groups follow the guidelines set by their overseeing bodies and ensure that their students/pupils are adequately supervised during their visit.

Large groups will be split into smaller groups of 15-18 to make the short lift journey to the viewing decks; please ensure that one leader is able to travel with each group in the lift. If we feel that a group’s behaviour is affecting other viewing experience we will and do have the right to ask the group to leave.

If you have chosen to be added to our full mailing list- you will be added to the Continuum mailing list following your visit so we can contact you with information on our special offers and events. If you don’t wish to receive any further communication please click the unsubscribe link and you will be removed from the site or continuum mailing list. If you have any questions or queries please email bookings@spinnakertower.co.uk

 

Abseiling

1.1 All abseil bookings are sold subject to these terms and conditions.
1.2 All bookings are identified with a unique reference number which must be quoted in all subsequent correspondence.
1.3 These terms & conditions are important to your visit at the Spinnaker Tower. Please read these terms and conditions carefully prior to purchase and raise any queries. Purchase of any abseil space constitutes acceptance of these terms and conditions on your behalf of any persons for whom you have bought the tickets and you acknowledge and agree that you shall ensure that all persons in your booking are aware of and accept these terms and conditions.
1.4 No booking shall be deemed to be accepted unless accepted in writing (including booking confirmation).
1.5 Full payment must be made three months prior to the abseil date for all private abseil days, failure to do so will lead to the booking being cancelled. All bookings on public days must be paid in full at time of reservation to confirm the abseil space.
1.6 The Spinnaker Tower reserves the right to alter or withdraw any package facility, exhibit, event services or price without notice.
1.7 The Spinnaker Tower operates “public” abseil days which are open to anyone and “private” abseil days which are arranged exclusively for the individual/organisation making the booking.
1.8 During a public abseil day individuals will not be able to promote or raise monies on site at the Spinnaker Tower for any charity that they may be abseiling on behalf of, beyond the wearing of clothing promoting the charitable cause.
1.9 Private abseil days are arranged specifically for one individual or organisation. These can be done during our peak season of April to August or outside of our peak season. Charities will be allowed the option to promote their charity during a private abseil day through the use of banners, collections and volunteers. A full list of participants must be sent to reception@spinnakertower.co.uk 72 hours in advance of the abseil. This list will be used in the event of any cancellations or partial cancellations. Private abseiling days are for up to 40 people unless otherwise arranged.
Your ticket:
2.1 Only persons with a valid booking will be admitted to the Spinnaker Tower.
2.2 Please check your details upon receipt of your confirmation. Mistakes may not always be able to be rectified if not addressed immediately.
2.3 Resale or attempted resale of any booking is grounds for cancellation.
2.4 Tickets cannot be used for competitions, promotions, advertising or hospitality or otherwise for commercial gain without prior written permission by the Spinnaker Tower.
2.5 Failure to adhere to these conditions will render the booking null and void and leave the person whose booking it is unable to have a refund or compensation.
2.6 We reserve the right to cancel any abseil booking which we believe has been made with a view to resell for commercial gain.
2.7 We will permit resale of a booking with a view to having the booking slots used for raising monies for Charity. Tickets may not be resold for more than the face value of £100.
2.8 Public abseil day spaces will be sold at a cost of £100 per person without exception.
2.9 Private Abseil bookings will cost £4200 with a £1200 deposit to be paid initially and the remaining balance is to be paid three months prior to the date of the booking. This booking allows a maximum of 40 participants, with the option to add an additional 5 participants at a cost of £100 per person.
Requirements to abseil:
3 Each climber must be:
3.1 14 years of age or over, anyone under the age of 18 must have a guardian present to sign consent.
3.2 A weight of less than 120kg/19 Stone which is the maximum weight our harnesses can bear.
3.3 If you do not meet these criteria you will not be allowed to abseil
3.4 You may be required to produce proof of age.
3.5 The abseil is not suitable for anyone who is pregnant.
4 Alcohol and substances
4.1 Abseilers must not be under the influence of alcohol or legal or illegal substances which would make it unsafe for them to participate in the abseil or to understand the instructions given by the abseiling contractors.
4.2 You will not be allowed to participate if we suspect you are under the influence of alcohol or legal or illegal substances which we believe would make it unsafe for you to abseil. No refunds will be given in this case.
5 Physical requirements
5.1 Abseiling down the Spinnaker Tower requires physical exertion to complete the descent. You are required to read the details of the abseil before placing your booking and you acknowledge you have been made aware of the activities involved in the abseil.
5.2 You must be capable of taking part in the abseil unaided. You will be responsible for following the instructions given to you during your safety briefing.
5.3 The forces exerted during the abseil may activate or aggravate pre-existing physical injuries, conditions and symptoms of congenial defects and we shall not have liability whatsoever for the activation or aggravation of any such injuries, conditions, symptoms or defects save where they have been caused by our negligence or that of the abseil contractor.
5.4 You are responsible for ensuring that you are in a fit state to participate in the abseil and are able to participate in a manner which will not put at risk your health and safety or the health and safety of bystanders below you and agree that you have made all adults in your booking aware of the same.
5.5 We do not recommend the abseil to anyone with vertigo. We are unable to advise you on medical conditions, so if you are in any doubt as to whether or not you are fit to take part we would advise you to consult with a medical professional.
5.6 It is your responsibility to notify us in advance of placing your booking of any special access requirements you may have, as we may not be able to accommodate all special access requirements if we have not been made aware of them prior to the date of visit, which may result in not being allowed admission without refund. If requested, you agree to provide a certificate of fitness from your General Practitioner or such other medical practitioner as we may reasonably request to confirm you are in a fit state of health to participate in the abseil.
5.7 If you have any conditions or concerns that may impact your ability to safely complete the abseil which you have not notified us of in advance then you should notify us on the day of your visit. We will use reasonable endeavours to make arrangements to facilitate your abseil, however, taking into account your health and safety and of those around you, we reserve the right, without refund, to refuse permission to participate in the abseil if we believe it would jeopardise your health & safety or that of other participants. Guests are requested to address specific access requirements in advance of their booking by contacting reception@spinnakertower.co.uk or phoning 023 92 857521. We will always endeavour to accommodate special access requirements, but due to the nature of abseiling down the Spinnaker Tower and our obligations to health and safety of all our guests, there may be times when we are unable to accommodate your specific needs.
6 Declaration and Waiver:
6.1 You and all members of your party will be required to sign a Declaration and Waiver Form on the day of your visit prior to your abseil. You will be required to sign this on your own behalf.
6.2 An adult/guardian over the age of 18 will be required to sign the declaration for anyone under the age of 18 taking part in the experience. The participant under the age of 18 will need to bring proof of age, by means of either a birth certificate or passport.
7 Arrival time:
7.1 We would ask that you arrive at our group and advanced bookings desk at least 15 minutes prior to your booking. If you arrive after the time of your booking you will not be admitted and not eligible for a refund.
8 The Abseil:
The Weather
8.1 Abseils will take place in all weather conditions other than high winds, lightning, heavy snow or ice or extreme weather conditions which we reasonably believe make it unsafe to participate in the abseil. Refunds will not be issued where the Spinnaker Tower is open and you are dissatisfied with the weather.
8.2 In the event of cancellation due to poor weather conditions the Spinnaker Tower is only liable for refunding the cost of the abseil booking minus the non-refundable charge for cancellations (£30) and not for any other associated costs. This is not applicable to private abseils off peak (September to March).
During the abseil
8.3 You will not be permitted to take any loose items with you on the abseil.
8.4 Long hair must be tied back by an elasticated hair band and not with any item which could cause harm or injury if it were to fall off during the abseil.
8.5 Fancy dress is permitted in certain circumstances. However all outfits must not be loose/baggy so that they will get caught in the abseil equipment and cause a safety issue. Specifically no capes and no mankinis may be worn whilst taking part in the abseil.
8.6 You should wear closed toed footwear with flat rubber soles such as trainers, sport and hiking shoes and not leather shoes without grips or shoes with heels. Refusal to wear appropriate footwear will result in you not being allowed to abseil and no refund will be given.
8.7 Participants will be given no longer than 10 minutes to commence their abseil once at the departure point. If another slot is available on the same day we will reschedule the abseil, otherwise it will be cancelled with no refund.
9 Your behaviour:
9.1 Smoking is strictly prohibited within the Spinnaker Tower.
9.2 You will not by your acts or omissions damage or deface the fabric of the building of the Spinnaker Tower, the abseiling equipment used with the abseil, and any equipment provided to you by us.
9.3 You will handle all equipment solely as directed by the abseil contractor, and you will not remove or interfere in any way whatsoever with the equipment after it has been fitted by the abseil contractor. If you wish to make any adjustments to the equipment you must notify the abseil contractor who will be able to assist you.
9.4 You will not cause any nuisance, distress, annoyance, fear or concern to any other abseiler or visitor to the Spinnaker Tower, by your acts or omissions. Any persons acting in breach of conditions will be immediately ejected from the attraction without refund.
9.5 You may be ejected from the Spinnaker Tower if your behaviour poses or is likely to pose a health and safety risk; affects or may affect the enjoyment of the other abseilers; affects or may affect the enjoyment of any of our guests; affects or may affect the running of the abseil; is unacceptable; is in breach of the law; is in breach of these terms and conditions; if you use abusive or insulting words and or you appear to be under the influence of drugs/alcohol.
9.6 In case of emergency you must let the abseil contractor take over if necessary.
10 Photography and recording:
10.1 CCTV and film cameras are in operation at the Spinnaker Tower for the security of our guests and to produce souvenir photos and videos. By purchasing a booking and attending the Spinnaker Tower you give your express consent to all CCTV filming and to your photograph being taken and your climb being filmed by us or on our behalf by our contractors and to your actual or simulated likeness being included with any film, photograph, audio and/or audio visual recording.
10.2 You further hereby agree that any footage may be used by us or our contractors in any and all media for any purpose at any time throughout the world including use in commercial distribution or use for commercial or promotional purposes or the display of all such footage within the retail/photography area of the Spinnaker Tower without any compensation to you. Such use may include, without limitation, the production of souvenir photographs and/or video for the purchase by the climbers without payment or compensation to you.
10.3 The copyright of all such footage shall be owned by the Spinnaker Tower and may only be used or reproduced by you if you purchase such footage and only for private and domestic purposes and not for any commercial purposes.
10.4 Only cameras provided by the Spinnaker Tower or those supplied by our nominated contractors will be used as part of the abseil. Abseil participants may not provide their own cameras for use whilst completing the abseil.
11 Refunds and cancellations:
11.1 Abseil bookings are subject to a £30 non-refundable charge for any cancellations three months prior of the abseil for individual slots and £1200 per private day’s abseiling.
11.2 Three months prior to the abseil bookings can be amended or cancelled. Cancellations will exclude the £30 fee for individuals and the £1200 fee for private abseils.
11.3 Within three months of the abseil booking no amendments may be made and cancellations will receive no refund.
11.4 Private abseils booked in our off peak season (September to March) will have to pay a rescheduling fee of £1750 in the event that their event is cancelled due to the weather. Private abseils during our peak season will be rescheduled, at no extra cost, if there is a cancellation due to the weather.
11.5 We will use reasonable endeavours to ensure that the Spinnaker Tower is open for abseiling on the day of your visit. However, we reserve the right, in our absolute discretion, to close the Spinnaker Tower abseiling whether for safety reasons or otherwise, including, without limitation as a result of extreme weather conditions or other reasons of Force Majeure, and with or without prior notice to close the Spinnaker Tower or any part of it.
11.6 If we close the abseiling other than as a result of your acts or omissions the abseil will be rescheduled to a time which you are able to attend or you will be reimbursed if you are unable to attend a rescheduled time. If you are unable to attend an alternative time we shall have no liability to you whatsoever other than to refund the price paid (excluding the non-refundable deposit) for the booking including, without limitation, no liability for travel or accommodation expenses.
11.7 In order to claim your refund you must contact us within 30 days of the cancelled abseil. Refunds will only be given to the person who originally made the booking.
11.7.1 If a private abseiling day is cancelled or partially cancelled arrangements will be made to reschedule those individuals who did not get chance to abseil. This will be limited to the names of those people due to have abseiled on the date of the cancellation and not by the potential places left at the time of the cancellation. For avoidance of doubt the list of names provided 72 hours in advance of the private abseil will be used to determine who will be rescheduled. Rescheduled private abseil days will be placed onto one day and not split across multiple abseil days. In the event that the rescheduled day is for less than the 40 spaces provided to a charity/organisation the Spinnaker Tower reserves the right to sell the remaining spaces to members of the public at £100 per space. This will be done in such a way as to not diminish from the day.
11.8 Tickets will not be refunded where:
Admission had been refused, you have been ejected and/or the abseil has been closed due to:
(i) Your acts or omissions. (ii) Your failure to adhere to or meet the requirements set out in the terms and conditions. (iii) Breach the terms and conditions or your failure to adhere to the safety rules and policies given to you by our abseil contractors. (iv) You are late for your abseil. (v) You having special access requirements of which you failed to notify us in advance and we are unable to accommodate your requirements on the day of your visit and we reasonably believe that to allow you to participate would jeopardise your health and safety or that of other abseilers. (vi) You decide you do not wish to participate in the abseil due to the weather, where the Spinnaker Tower is open. (vii) You change your mind about taking part in the abseil once you’ve arrived (viii) Any other grounds where we have previously set out that a refund will not be made.