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Gift Ticket Terms and Conditions

Click below to see specific Ts and Cs:

Standard Booking Terms and Conditions (applicable for all purchases)
General Gift Ticket Terms and Conditions
High Tea for Two Gift Ticket Terms and Conditions
Tower and Sparkles Gift Ticket Terms and Conditions
Guided Tour Gift Ticket Terms and Conditions
Abseiling Gift Ticket Terms and Conditions

Booking Terms and Conditions

  1. Booking 
    1. When you submit a request for a Booking, this does not mean We have accepted your order for a Booking. These Terms will become binding on you and Us when We issue you with a written acceptance of a request for a Booking and We confirm that We can accommodate your request. At that point, a contract will come into existence between you and Us. 
    2. All Bookings have been made subject to your requests but please check your Booking details as timings may have been adjusted to accommodate Booking demands. It is your responsibility to check the accuracy of the details on your Booking as mistakes cannot always be rectified.
    3. All dates and timings of the Bookings remain provisional until full payment has been received. Once full payment has been received the date and time of your Booking will be confirmed to you. No refunds can be made after the date of a Booking is confirmed. 
    4. Visitors who may require disabled access or any other specific requirements must inform Us at the time of requesting a Booking to ensure the best experience for all. 
  2.  All persons visiting Emirates Spinnaker Tower (the “Tower”) do so subject to the following terms and conditions;
    1. Ticket holders must arrive at Emirates Spinnaker Tower advance ticketing desk no more than 10 minutes after the time printed on the ticket.
    2. Children under the age of 16 must be accompanied by an adult, aged 16 years or over at all times whilst in the Tower.
    3. HPPL reserves the right, in its absolute discretion, to refuse entry to any person into the Tower.
    4. All persons visiting the Tower must pay for admission prior to going up the Tower. Tickets must be retained at all times and submitted for inspection if required by any employee or agent of HPPL.
    5. To prevent offensive weapons or dangerous articles from being taken up the Tower, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched.
    6. Smoking, including E-Cigarettes, is strictly prohibited within all areas of the Tower and the Tower Café/Bar.
    7. Pets or animals of any nature are expressly prohibited in the Tower itself, except for guide dogs and hearing dogs.
    8. No ticket may be resold.
    9. HPPL will use its reasonable endeavours to ensure that the Tower is open for use by visitors during normal opening hours. However, HPPL reserves the right, in its absolute discretion, whether for safety reasons, mechanical breakdown or otherwise, and with or without prior notice, to close the Tower or any part of it. In the event of such closure, HPPL will refund to any visitor whose booking is cancelled, the cost of his or her prepaid ticket, but otherwise shall have no liability whatever, including no liability for travel expenses or any other out of pocket expenses, in respect of closure of part or all of the Tower, or cancellation of any booking.
    10. Other than liability for death or personal injury resulting from HPPL’s negligence, HPPL, its employees or agents shall not be liable for any loss or damage, direct or indirect, howsoever arising, including without limitation any distress, inconvenience or anxiety caused during the course of any visit undertaken and/or during evacuation from the Tower.
    11. Emirates Spinnaker Tower is operated by Heritage Projects (Portsmouth) Ltd.
    12. From time to time HPPL or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the Tower, which may feature visitors. By accepting these terms and conditions, you agree that HPPL or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with HPPL or such authorised party (as the case may be).
    13. From time to time HPPL may sell tickets as a third party agent. Any events/rides/trips/meals or anything else for which such tickets are sold by HPPL (“Third Party Events”) shall be operated in accordance with the terms and conditions of the relevant operator and HPPL shall not be liable to any customer, for any loss or damage which arises out of or in connection with or as a consequence of the operation of any Third Party Event including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the visitor and any personal injury to the passenger (but only so far as such injury is not caused by HPPL’s negligence).
    14. Some (but not all) types of tickets are available for purchase online through HPPL’s website (www.spinnakertower.co.uk). For the avoidance of doubt, such tickets and products are available in limited quantities and each purchase will be subject to availability.
    15. These terms and conditions are governed by and shall be construed in accordance with English law, and any claim brought under these conditions shall be subject to the exclusive jurisdiction of the English Law.

    General Gift Ticket Terms and Conditions

    1. Gift vouchers must be purchased online at https://bookings.spinnakertower.co.uk and may not be resold

    2. Postage – where available
    2.1. We will aim to post the vouchers by first class post within 72 hours (3 days) of receiving your purchase. Please note any order made after 2pm 20th December cannot be guaranteed for delivery before Christmas Day.
    2.2. We will send to UK addresses only
    2.3. We do not take responsibility for postal addresses which have been incorrectly submitted. Please check you have entered the correct details on the booking form before submitting the form. If you believe you have made an error please contact us immediately.
    2.4. If you have reason to believe a gift voucher has not reached the desired recipient, please get in touch and let us know. If the voucher has not been used, we will cancel and void the voucher code and issue a new gift voucher.

    3. Email delivery – where available
    3.1. A pdf gfit voucher will be sent as an attachment to your confirmation email for you to send on or print out to give to your recipient. You should receive this immediately and not longer than 1 hour after making a purcahse.
    3.2 If you have not received an email and it has been more than an hour since placing an order, firstly please check all email folders including the spam folder. If you still do not have the email please contact us.
    3.3. We do not take responsibility for email addresses which have been incorrectly submitted, either during the booking process or afterwards. Please check you have entered the correct details on the booking form before submitting the form adn forward emails with care. If you believe you have made an error please contact us immediately.
    3.4. If you have reason to believe a gift voucher has not reached the desired recipient, please get in touch and let us know. If the voucher has not been used, we will cancel and void the voucher code and issue a new gift voucher.

    4. Gift vouchers cannot be returned or refunded (except in accordance with your legal rights)

    5. Redeeming Gift Vouchers
    5.1 All guests making a booking through any payment method, including gift voucher redemption, are also bound by the terms and conditions of booking found at the top of this page.
    5.2. This voucher is valid 12 months from the date of issue
    5.3. All gift experience packages, excluding standard Admission Gift Tickets, must prebooked a minimum of 48 hours in advance. To redeem your gift voucher please telephone our reservations line on 01904 261262 to book your experience. Please note the office is open 9am-5.30pm. Gift vouchers cannot be redeemed on arrival at the attraction. Single vouchers, such as High Tea for two gift vouchers, may be redeemed online on the booking form at https://bookings.spinnakertower.co.uk/
    5.4. You will be asked to quote your unique reference number found on the front of your gift voucher. This is a one-time use code only.
    5.5. You do not need to bring a printed gift voucher with you on your visit but you may be asked to confirm the gift voucher code so please ensure you have it available.
    5.6. The voucher is valid for the experience stated on the voucher only, it cannot be used for special events or towards purchases in the shop or café.
    5.7. This voucher cannot be used in conjunction with any other offer or promotion.
    5.8. Gift vouchers cannot be exchanged for cash and are non-transferable.
    5.9. This voucher has no monetary value and can only be used at Emirates Spinnaker Tower.
    5.10. No change is available, the voucher can only be used for a visit for an adult or child as stated on the voucher.
    5.11. This voucher cannot be replaced if lost
    5.12. Vouchers cannot be extended past the 12 months
    5.13. Cancellation of booking within 48 days of arrival will render the voucher null and void.
    5.14. If you fail to arrive for your booking the gift ticket will be redeemed and become null and void
    5.15. Please contact our Duty Manager on 07500 0013539, if you are experiencing problems arriving for your booking.

    High Tea for Two Gift Ticket Terms and Conditions

    The package includes a visit to the Emirates Spinnaker Tower and High Tea for 2 guests. This will be a platter of sandwiches, patisseries, scones with cream and jam and unlimited tea and coffee in The Clouds on View Deck.

    In addition to the General Gift Ticket Terms and conditions, the following terms and conditions apply specifically for your experience:

    1. Please inform the team of any food allergies at least seven days before your visit
    2. No food or beverages are permitted to be brought onto the premises
    3. No changes can be made to the High Tea menu unless there is a dietary requirement which you have told us about at last 7 days in advance
    4. Your high tea will take place in The Clouds on View Deck 2. View Deck 2 may be open to other Clouds visitors during your package.
    5. Please ensure that you are on View Deck 2 at your stated reservation time; please allow at least 15 minutes to make your way to The Clouds from arrival at the Emirates Spinnaker Tower. Your table will be available to you for an hour and a half.
    6. You may enjoy your visit to the Emirates Spinnaker Tower, before or after your high tea, subject to opening hours.
    7. The Emirates Spinnaker Tower cannot guarantee availability for a reserved window seat.
    8. In high winds the building is designed to flex approximately 150mm, you may feel this on the view deck.
    9. Your table may be released if you do not arrive within 15 minutes of your reservation time.

    Tower and Sparkles Gift Ticket Terms and Conditions

    The package includes a visit to Emirates Spinnaker Tower and a 200 ml bottle of Prosecco in The Clouds on View Deck 2.

    In addition to the General Gift Ticket Terms and conditions, the following terms and conditions apply specifically for your experience

    1. Please ensure that you are on View Deck 2 at your stated reservation time; please allow at least 15 minutes to make your way to The Clouds from arrival at the Emirates Spinnaker Tower. Your table will be available to you for an hour.
    2. You are free to explore Emirates Spinnaker Tower before or after your drinks experience, subject to standard opening hours.
    3. View Deck 2 is open to other Cloud’s guests.
    4. Emirates Spinnaker Tower cannot guarantee availability for a reserved window seat.
    5. Your table may be released if you do not arrive within 15 minutes of your reservation time.
    6. In high winds the building is designed to flex approximately 150mm, you may feel this on the view deck.
    7. No food and beverage is permitted to be brought onto the premises.

    Guided Tour Gift Ticket Terms and Conditions

    The package includes a visit to the Emirates Spinnaker Tower and a Guided Tower Tour.

    In addition to the General Gift Ticket Terms and conditions, the following terms and conditions apply specifically for your experience

    1. Clients with mobility limitations must make the groups booking team aware immediately due to health and safety restrictions.
    2. Your guided tour will start in the reception area.

    Abseiling Gift Ticket Terms and Conditions

    A standard Abseil package includes admission to the Emirates Spinnaker Tower and a reserved time slot to abseil.  An Abseil Gold Package includes admission to the Emirates Spinnaker Tower, a reserved time slot to abseil, a participants Medal, a GoPro video and a photo.  An Abseil Platinum package includes admission to the Emirates Spinnaker Tower, a reserved time slot to abseil, a participants Medal, a GoPro video, a photo and a T-shirt.

    In addition to the General Gift Ticket Terms and conditions, the following terms and conditions apply specifically for your experience

    1. The Spinnaker Tower operates “public” abseil days which are open to anyone and “private” abseil days which are arranged exclusively for the individual/organisation making the booking.
    2. During a public abseil day individuals will not be able to promote or raise monies on site at the Spinnaker Tower for any charity that they may be abseiling on behalf of, beyond the wearing of clothing promoting the charitable cause.
    3. Requirements to abseil:  If you do not meet these criteria you will not be allowed to abseil. Each climber must be:
      1. 14 years of age or over (You may be required to produce proof of age for any person whom we reasonably believe is under 18 years of age.  Anyone under the age of 18 must be accompanied by an adult).
      2. A weight of less than 130kg/21stone/286lbs which is the maximum weight our harnesses can bear.
      3. The abseil is not suitable for anyone who is pregnant.
    4. Alcohol and substances:
      1. Abseilers must not be under the influence of alcohol or legal or illegal substances which would make it unsafe for them to participate in the abseil or to understand the instructions given by the abseiling contractors.
      2. You will not be allowed to participate if we suspect you are under the influence of alcohol or legal or illegal substances which we believe would make it unsafe for you to abseil. No refunds will be given in this case.
    5. Physical requirements:
      1. Abseiling down the Spinnaker Tower requires physical exertion to complete the descent. You are required to read the details of the abseil before placing your booking and you acknowledge you have been made aware of the activities involved in the abseil.
      2. You must be capable of taking part in the abseil unaided. You will be responsible for following the instructions given to you during your safety briefing.
      3. The forces exerted during the abseil may activate or aggravate pre-existing physical injuries, conditions and symptoms or congenial defects and we shall not have liability whatsoever for the activation or aggravation of any such injuries, conditions, symptoms or defects save where they have been caused by our negligence or that of the abseil contractor.
      4. You are responsible for ensuring that you are in a fit state to participate in the abseil and are able to participate in a manner which will not put at risk your health & safety or the health and safety of bystanders below you and agree that you have made all adults in your booking aware of the same.
      5. We do not recommend the abseil to anyone with vertigo. We are unable to advise you on medical conditions so if you are in any doubt as to whether or not you are fit to take part we would advise you to consult with a medical professional.
      6. It is your responsibility to notify us in advance of placing your booking of any special access requirements you may have as we may not be able to accommodate all special access requirements if we have not been made aware of them prior to the date of visit which may result in not being allowed admission without refund. If requested, you agree to provide a certificate of fitness from your General Practitioner or such other medical practitioner as we may reasonably request to confirm you are in a fit state of health to participate in the abseil.
      7. If you have any conditions or concerns that may impact your ability to safely complete the abseil which you have not notified us of in advance then you should notify us on the day of your visit. We will use reasonable endeavours to make arrangements to facilitate your abseil, however, taking into account your health & safety and of those around you we reserve the right, without refund, to refuse permission to participate in the abseil if we believe it would jeopardise your health & safety or that of other participants. Guests are requested to address specific access requirements in advance of their booking by contacting reception@spinnakertower.co.uk or phoning 023 92 857521. We will always endeavour to accommodate special access requirements, due to the nature of abseiling down the Spinnaker Tower and our obligations to health & safety of all our guests there may be times when we are unable to accommodate your specific needs.
    6. Declaration and Waiver: You and all members of your party will be required to sign a Declaration and Waiver Form on the day of your visit prior to your abseil. You will be required to sign this on your own behalf.
    7. The Abseil: The Weather
      1. Abseils will take place in all weather conditions other than high winds, lightning, heavy snow or ice or extreme weather conditions which we reasonably believe make it unsafe to participate in the abseil. Refunds will not be issued where the Spinnaker Tower is open and you are dissatisfied with the weather.
      2. In the event of cancellation due to poor weather conditions the Spinnaker Tower is only liable for refunding the cost of the abseil booking minus the non-refundable charge for cancellations (£30) and not for any other associated costs. This is not applicable to private abseils off peak (September to March).
    8. During the abseil:
      1. You will not be permitted to take any loose items with you on the abseil.
      2. Long hair must be tied back by an elasticated hair band and not with any item which could cause harm or injury if it were to fall off during the abseil.
      3. Fancy dress is permitted in certain circumstances. However all outfits must not be loose/baggy so that they will get caught in the abseil equipment and cause a safety issue. Specifically no capes and no mankini’s may be worn whilst taking part in the abseil.
      4. You should wear closed toed footwear with flat rubber soles such as trainers, sport and hiking shoes and not leather shoes without grips or shoes with heels. Refusal to wear appropriate footwear will result in you not being allowed to abseil and no refund will be given.
      5. Participants will be given no longer than 10 minutes to commence their abseil once at the departure point. If another slot is available on the same day we will reschedule the abseil, otherwise it will be cancelled with no refund.
    9. Your behaviour:
      1. Smoking and vaping is strictly prohibited within the Spinnaker Tower.
      2. You will not by your acts or omissions damage or deface the fabric of the building of the Spinnaker Tower, the abseiling equipment used with the abseil, and any equipment provided to you by us.
      3. You will handle all equipment solely as directed by the abseil contractor, and you will not remove or interfere in any way whatsoever with the equipment after it has been fitted by the abseil contractor. If you wish to make any adjustments to the equipment you must notify the abseil contractor who will be able to assist you.
      4. You will not cause any nuisance, distress, annoyance, fear or concern to any other abseiler or visitor to the Spinnaker Tower, by your acts or omissions. Any persons acting in breach of conditions will be immediately ejected from the attraction without refund.
      5. You may be ejected from the Spinnaker Tower if your behaviour poses or is likely to pose a health & safety risk; affects or may affect the enjoyment of the other abseilers; affects or may affect the enjoyment of any of our guests; affects or may affect the running of the abseil; is unacceptable; is in breach of the law; is in breach of these terms and conditions; if you use abusive or insulting words and or you appear to be under the influence of drugs/alcohol.
    10. In case of emergency you must let the abseil contractor take over if necessary.
    11. Photography and recording:
      1. CCTV and film cameras are in operation at the Spinnaker Tower for the security of our guests an to produce souvenir photos and videos. By purchasing a booking and attending the Spinnaker Tower you give your express consent to all CCTV filming and to your photograph being taken and your climb being filmed by us or on our behalf by our contractors and to your actual or simulated likeness being included with any film, photograph, audio and /or audio visual recording.
      2. You further hereby agree that any footage may be used by us or our contractors in any and all media for any purpose at any time throughout the world including use in commercial distribution or use for commercial or promotional purposes or the display of all such footage within the retail/photography area of the Spinnaker Tower without any compensation to you. Such use may include, without limitation, the production of souvenir photographs and/or video for the purchase by the climbers without payment or compensation to you.
      3. The copyright of all such footage shall be owned by the Spinnaker Tower and may only be used or reproduced by you if you purchase such footage and only for private and domestic purposes and not for any commercial purposes.
      4. Only cameras provided by the Spinnaker Tower or those supplied by our nominated contractors will be used as part of the abseil. Abseil participants may not provide their own cameras for use whilst completing the abseil.
    12. Refunds and cancellations:
      1. We will use reasonable endeavours to ensure that the Spinnaker Tower is open for abseiling on the day of your visit. However, we reserve the right, in our absolute discretion, to close the Spinnaker Tower abseiling whether for safety reasons or otherwise, including, without limitation as a result of extreme weather conditions or other reasons of Force Majeure, and with or without prior notice to close the Spinnaker Tower or any part of it.
      2. If we close the abseiling other than as a result of your acts or omission’s the abseil will be rescheduled to a time which you are able to attend or you will be reimbursed if you are unable to attend a rescheduled time. If you are unable to attend an alternative time we shall have no liability to you whatsoever other than to refund the price paid (excluding the non-refundable deposit) for the booking including, without limitation, no liability for travel or accommodation expenses.
      3. In order to claim your refund you must contact us within 30 days of the cancelled abseil. Refunds will only be given to the person who originally made the booking.
      4. Tickets will not be refunded where: Admission had been refused, you have been ejected and/or the abseil has been closed due to: (i) Your acts or omissions (ii) Your failure to adhere to or meet the requirements set out in the terms and conditions. (iii) Breach the terms and conditions or your failure to adhere to the safety rules and policies given to you by our abseil contractors. (iv) You are late for your abseil. (v) You having special access requirements of which you failed to notify us in advance and we are unable to accommodate your requirements on the day of your visit and we reasonably believe that to allow you to participate would jeopardise your health and safety or that of other abseilers. (vi) You decide you do not wish to participate in the abseil due to the weather, where the Spinnaker Tower is open. (vii) You change your mind about taking part in the abseil once you’ve arrived (viii) Any other grounds where we have previously set out that a refund will not be made.